I saw a product at a lower price at a different store

Yes we do! All you need to do is:

  1. Call our Sales team at (800) 401-8151, Mon-Fr (6am-6pm, PST), Sat. (10am-5pm, PST), and say that you'd like to report a Price Match
  2. We'll ask you for competing store's name, Website, and the exact location of the advertised item
  3. to verify the price and that the item is new, in-stock, and includes the manufacturer's warranty.
  4. Once verified the competitor's pricing, we will match the lower price.

What if I find a lower price after I have bought the product from you?

If you bought it within 30 days of finding the lower price, we'll still honor our Price Match Guarantee by giving you an in-store credit for the difference of the price

Is any store elegible to Price Match against?

Due to some restrictions by manufacturers, VacPlus reserves the right to refuse any order or price match if the following terms are not met or cannot be verified:

  1. The competitor is an authorized dealer of the product and is selling a non-auction, new, in-stock, warranted item at or above the manufacturer's wholesale cost.
  2. Delivered price is calculated by adding the base item price plus shipping, handling, taxes and any other charges.
  3. This offer may not be used in combination with any other financing or promotional offers.

Do you charge sale tax?

Sales tax at the rate of 8.0% is applied to all orders being shipped to a California address. Orders shipped to addresses outside the state of California are not charged sales tax.

I think there's an error on your site (price, info, etc)

Our Website may contain errors, may have missing information, or may not be up to date. We reserve the right to correct any errors or omissions, and to update information at any time without prior notice. Corrections or updates may occur after you have submitted an order from our Website. In that event, we will attempt to contact you with the correct information before processing your order. If we are unable to contact you with the correct information, then you may return the item according to our return policy.

If an item is listed at an incorrect price or with incorrect information, then at our sole discretion we reserve the right to refuse orders for that item, contact you for instructions, or cancel your order and notify you of the cancellation. We reserve the right to limit quantities, even after you have submitted an order from our Website. We apologize for any inconvenience that this may cause you.


What are your accepted forms of payment?

  • Credit Card: Discover, American Express, MasterCard and Visa
  • Check or Money Order
  • Wire Transfer
  • Gift Certificate
  • PayPal
  • Purchase Order
  • Interest Free Financing

I'm paying by Check or Money Order, who do I make it out to?

Please send your check or money order payable to to the following address

Accounts Receivable
1040 S Andreasen Drive Suite 150
Escondido, CA 92029

If you wish to pay by check, we will ship your order when the payment clears our bank, which is typically 10 days after we receive your payment.

If you wish to pay by money order, we will ship your order when the payment clears our bank, which is typically within 24 hours after we deposit your payment.Please include your order number with your payment. If you have any questions about paying by check or money order, call us at 1-800-401-8151

I'm paying by Wire Transfer, is there anything I should know?

If you wish to pay via a Wire Transfer, we will be able to process your order immediately upon verification of payment. Please call us at 1-800-401-8151 to schedule a wire transfer.

Please pay all bank fees separately. If your bank or an intermediary bank deducts your fees from our payment, we will not be able to ship your order until we receive the full order amount.

Please include your order number with your payment. If you have any questions about wire transfers, call us at 1-800-401-8151

How do I use Gift Certificates?

If you have a gift certificate, during the checkout process, enter the Gift certificate number and PIN then press Redeem Certificate. If you have any questions about using Gift Certificates, call us at 1-800-401-8151

Disclaimer - You may not use Gift Certificates to purchase more Gift Certificates. Thank You.

How do I pay with PayPal?

If you wish to pay via a PayPal account, you must first proceed through the checkout process. At the end of the checkout process, you will see a PayPal logo that you must click. This link will ensure that all of your order information is properly stored during the PayPal transaction.

If you have any questions about PayPal payments, call us at 1-800-401-8151. You can also visit the PayPal Help Center.

How do I pay with Purchase Orders?

If your school, school district, hospital, business or organization uses purchase orders, you can send us a purchase order by fax, email or mail. Once a valid purchase order is received, our Customer Support Team will process the order.

  1. Fax us your purchase order: 1-866-550-7091
  2. Email us your purchase order to:
  3. Mail your order to:

Accounts Receivable
1040 S Andreasen Drive Suite 150
Escondido, CA 92029

Special requirements may apply to purchase orders, including an approved credit application.
If you have any questions about paying with a purchase order, call us at 1-800-401-8151.

Do you offer financing options?

You betcha! We offer 0% Interest Financing through Synchrony Financial. Subject to credit approval.

What interest rate financing do you offer?

We offer No Interest Financing if paid in full within the monthly terms. Subject to credit approval

What if I couldn't pay in full within the agreed monthly terms?

In that case, interest will be charged to your account from the purchase date.Depending on purchase amount, promotion length, and payment allocation, the required monthly payments may or may not pay off purchase by end of promotional period. Regular account terms apply to non-promotional purchases and, after promotion ends, to promotional balance. For new accounts: Purchase APR is 29.99%. Minimum interest charge is $2. Existing cardholders should see their credit card agreement for their applicable terms. Subject to credit approval.

Orders & Shipping

Do you ship international?

We will ship all online orders to locations within the United States and Canada. We also offer international shipping for phone orders. If you need to ship an order to another country (aside from the United States & Canada), please call 800-401-8151 for more details & to place your order.

Are there any extra fees for shipping internationally?

Orders shipped outside the United States will be charged a fee for duties and taxes when package is delivered. That fee is the responsibility of the customer and is not paid for by, Inc. If the customer refuses the package then those fees will be deducted from the refund amount.

Do you offer any Free Shipping?

Within the continental United States (the contiguous 48 states), we offer Free Shipping on orders over $49. Some restrictions may apply.

My order is over $49, but I'm still being charged shipping!

Second day shipping does not apply to products drop shipped from supplier. Orders being shipped to Hawaii, Alaska, and Canada are not eligible for free shipping. Also the free shipping policy does not apply to APO's, FPO's and DPO's. Please call 1-800-401-8151 for APO/FPO/DPO rates. Shipping rates may be calculated by clicking the Checkout button in the shopping cart.

Free shipping does not apply to any item that requires freight ground deliver. On all orders that require freight ground delivery, we will immediately contact you by phone to give you the freight charges.

Do you charge sale tax?

Sales tax at the rate of 8.0% is applied to all orders being shipped to a California address. Orders shipped to addresses outside the state of California are not charged sales tax.

What shipping service do you use?

We ship most orders via FedEx Home Delivery. Items that are shipped directly from the manufacturer will be shipped using the manufacturer's preferred method (either UPS or FedEx). Packages that weigh less than 1 pound may ship via USPS Priority Mail (unless otherwise specified). On orders that include free shipping, we reserve the right to choose the carrier of our choice to accommodate the most efficient method of getting the product to you.

Shipping charges in the shopping cart are accurate FedEx Account Rates.

Please keep in mind that UPS and FedEx do not ship to PO Boxes. If you put a PO Box as your shipping address the merchandise will be shipped via USPS. (Additionally, providing a PO Box as your shipping address will not cause us to ship via USPS for you. If you have experience with FedEx delivering to your PO Box, please call us and we'll make the exception; however, if the package gets denied and rerouted, you will be charged all applicable shipping costs.)

When will my order ship?

All orders will be processed within 1-2 business days. Orders placed on weekdays before 2pm Pacific time will usually be shipped the same day, depending on product availability. Orders placed on Friday after 3pm, Saturday, or Sunday are processed on Monday. Processing and shipping does not take place on weekends or holidays.

When will my order be delivered?

FedEx Home Delivery transit times are approximated on the map below, and measured in business days (Tuesday through Saturday):

Regarding expedited shipping: Expedited shipping is effective based on when the item is sent out, not from the time the order is placed. If we have an item in stock, we can generally have it sent out the same day we receive an order. Items that must be special-ordered or drop-shipped by the manufacturer cannot be sent through an expedited method.

Freight Shipping

What is Freight Shipping?

Assembled industrial machines with table and assembled sewing furniture will ship via freight truck line, NOT UPS or FedEx. Freight delivery cannot be expedited and does not apply for free shipping. Freight shipping charges are generally in the range of $150-299, depending on your location and type of delivery address. (No shipping method other than freight is applicable for these items, even if other methods show up in the shopping cart.) We will contact you about the freight shipping charges. You are also welcome to contact us after you have placed your order.

Do i need to be home to receive a Freight Delivery

You, or someone else needs to be at the delivery address to receive and sign for the product when delivery takes place. The freight company will call you to inform you of the delivery date so that you can plan accordingly. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered.

Can the Freight delivery person set up my product?

The delivery driver is not responsible for bringing the product inside your home. Their responsibility is to deliver the product to the delivery address and move the freight to the end of the truck. They may or may not take it off the truck for you, but they will not bring the item inside your house, take it up stairs, place it for you, etc. You will need to have appropriate assistance and/or equipment available at delivery to unload it off the end of the truck and get the product inside your house.

I signed the delivery receipt, but the product is damaged

When you sign the delivery receipt, it is a legal contract that states that you received the product in acceptable condition. Always inspect your shipment before signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, and if the cabinet is damaged refuse the shipment. This is very important, because once you have signed for your shipment it is your responsibility if it is damaged. If the Customer signs for the product in good condition and the product is damaged, only replacement parts can be purchased at the customer's expense and it is the customer's responsibility to install any replacement parts.

Do I need to save the product packaging?

Save your box and all packaging materials until you are certain that your cabinet and all accessories are in satisfactory condition.

Can I return Freight shipped products?

Replacement of accepted damaged products will only occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 3 to 4 weeks. If the freight claim is denied and the customer does not inspect the cabinet, signing for it in good condition, the damaged product is the customer's responsibility.

I got my cabinet delivered, but my custom insert wasn't there

Inserts are usually shipped out via UPS or Fed-Ex and customarily do not arrive at the same time as your cabinet. Delivery on inserts can take up to two additional weeks for delivery due to the time it takes to create your insert.

I don't understand this delivery agreement

If you still have questions about how Freight Shipment works, give us a call before signing for the product. We'll be happy to answer your questions.


Can I get a refund for a product?

With every purchase at we offer a 60 day money back guarantee. This means that for any reason you are not satisfied with your purchase you can call us and return it for a refund. We are so confident you will love your purchase we have extended our money back guarantee from 30 days to 60 days.

How do I return a product?

To return an item for any reason, simply contact us via phone or e-mail and explain to us why you wish to return the item. We will issue a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Please do not try to return an item without a Return Authorization Number; as different products must be returned to different locations.

I opened the package, can I still return it?

Opened Merchandise may be returned for a refund at the full sale price. Merchandise must be returned in its original factory carton (undamaged unit, Styrofoam, warranty card, instruction manual and all included accessories).

Do I have to pay for shipping back to you?

Shipping Costs are covered by if there is any problem with your order or the product is defective, and you allow us to repair or replace it. If you choose not to repair or replace the item it becomes a general return. General returns are subject to have shipping fees deducted from the refund.

Regarding items such as bobbins, presser feet, or any other sewing accessory that requests you to provide your machine brand and model: is responsible for all return costs incurred if the part is listed as fitting your machine and it does not.

Can I return a product even if an included accessory was lost?

If any machine is returned without its included accessories and manual a restocking fee will be deducted from the refund.

Are there any products that can't be returned?

  • All opened software and designs
  • All sewing cabinets, cutting tables, cabinets inserts, and quilting table extensions
  • Assembled Machine Quilting Frames
  • Dream World Sew Steady extension tables
  • All Industrial Machines
  • Melco
  • Freight Intensive Items
  • All items without original factory box

I received a defective product, what do I do?

If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange. is responsible for all shipping/return costs incurred when a product is defective.